If you cancel your reservation 24 hours before check in you will receive a full refund (minus any service fees). If you cancel within 24 hours of your trip the first night is non-refundable. Service fees may be refunded if the cancellation happens before check in and within 48 hours of booking.
Check in is at 3:00 pm. If your room is available at 12:00 pm we will allow you to check in early. If your room is not available for early check in, you are welcome to store your luggage and utilize the common areas - kitchens, bathrooms, library, etc. until your room is ready.
Please note - If you wish to have a room guaranteed before 12:00 pm you will need to pay/book/reserve the room for the previous night as well.
Please let us know what time you plan to arrive. We close the lobby at 10:00 pm Utah Time (which is an hour ahead of Arizona, Nevada, and California time). After checking in you are free to come and go through a coded door. Arrangements for self-check-in need to be made 24 hours in advance if you think you will arrive after 10:30 pm. No check-ins are allowed in shared rooms after 10:00 p.m.